Restaurants live or die by orders you never see
A delivery order missed on a separate tablet is a refund and a bad review, not just a lost ticket. We set up the platform integrations and workflows that keep every order — dine-in or delivery — in one place.
Where it actually breaks down
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Delivery orders on their own island
Uber Eats and DoorDash orders land on a separate tablet that isn't connected to the POS, so someone has to notice it, read it, and retype it into the kitchen queue — or it gets missed entirely during a rush.
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Reservations still run on paper
The host stand is a notebook and a memory. On a busy Friday, that means double-booked tables and walk-ins nobody can seat with confidence.
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Regulars nobody's tracking
There's no system for capturing who your regulars are or following up after a bad review — so word-of-mouth and repeat business happen by accident, not on purpose.
One automation we'd set up first
A delivery order that lands straight on the kitchen ticket, the moment it comes in — no tablet to babysit, no retyping during the rush.
An automation we'd set up first for a restaurant — every order in one place.
Where we'd start
For most restaurants, this is where we'd start — whichever removes the most friction fastest.
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